Over 100+ salon locations across the country and tens of thousands of beauty products for sale online and in-store, Chatters wanted to provide a customer-centric approach for both revenue channels.
Weighed down by plugins, missing security requirements, and extra maintenance their plans for high growth we were hindered by the overhead of their previous platform solution.
Chatters partnered with Demac Media for advice on platform and roadmap development which helped them design, develop and integrate commerce systems. Our partnership centered around two of the three key pillars of Demac Media's methodology, Plan and Build.
Chatters worked with Demac Media to better understand their supply chain, operational processes, and customers to validate known challenges and discover unknown opportunities such as using the wrong technology for the growth they wanted.
By identifying their specific needs and truly understanding their operational process, Chatters decided to move forward with Shopify Plus because of its robust and scalable multi-channel support.
Our Project Manager is fantastic and accommodating, he knows strategy and we really respect his knowledge.”
Ecommerce Manager – Chatters Hair Salons
By leveraging an agile process, Chatters and Demac worked closely to achieve scalability, quality, and user experience for a quick and seamless site launch.
As a site requirement, Chatter’s needed a custom cart which:
Demac Media has been such a strong partner, we can always rely on them to be the experts.”
Director of IT & Business Technology – Chatters Hair Salons
With a seamless, stable, system in place, Chatters now has full control of the business-building components.