Comprehensive List of Magento Transactional Emails and their Designs

Magento comes pre-loaded with a wide range of transactional email templates. These emails are triggered by a variety of actions that can occur on a Magento website. These actions can be anything from a new order being placed on your online store to RMA (Return Merchandise Authorization) comments for registered and guest customers respectively. Unfortunately, there isn’t much documentation out there on the various transactional emails in Magento, so we thought we’d create a blog post (and an ebook!) to help our fellow merchants out! We’ve curated about 95% of the transactional email possibilities within Magento (the items excluded were some minor administrative emails that very rarely get triggered) to showcase what they look like and how they’re triggered. Enjoy!

For convenience, we’ve put all the Magento Transactional Emails in one ebook, that is available to download for free. To access it, simply click here or the button below:





Download ebook: Magento Transactional Emails




Here is a list of all the transactional emails available in Magento (with the exception of a few administrative emails). Click each link below to see the standard design template of each email, and find out how the email is triggered:

1. Contact Form
2. Credit Memo Update
3. Credit Memo Update for Guest
4. Forgot Admin Password
5. Forgot Password
6. Gift Registry Sharing
7. Gift Registry Update
8. Invoice Update
9. Invoice Update for Guest
10. New Credit Memo
11. New Credit Memo for Guest
12. New Invoice
13. New Invoice for Guest
14. New Order
15. New Order for Guest
16. New RMA
17. New RMA for Guest
18. New Shipment
19. New Shipment for Guest
20. New Account
21. New Account Confirmation Key
22. New Account Confirmed
23. Newsletter Subscription Confirmation
24. Newsletter Subscription Success
25. Newsletter Unsubscribe Success
26. Order Update
27. Order Update For Guest
28. RMA Admin Comments
29. RMA Admin Comments for Guest
30. Remind Password
31. Rewards Points Balance Update
32. Rewards Points Expiry Warning
33. Send Product to a Friend
34. Share Wish List
35. Shipment Update
36. Shipment Update for Guest
37. Store Credit Update

1. Contact Form

When it’s triggered: This email is sent to your Customer Service or Support department when a customer contacts your company through the “Contact Us” link on your website.

2. Credit Memo Update

When it’s triggered: This is the email that is sent to a registered customer of your website when a credit memo is updated in the Magento backend.

3. Credit Memo Update for Guest


When it’s triggered: This is the email that is sent to a guest customer when a credit memo is updated in the Magento backend.

4. Forgot Admin Password


When it’s triggered: This is the email that an administrator of your Magento backend will receive if they have forgotten their password. The email contains the proper links for an administrator to change their password.

5. Forgot Password


When it’s triggered: This is the email that a customer will receive if they have clicked on the “forgot password?” link when logging into your website. The email contains the proper links for the customer to change their password.

6. Gift Registry Sharing


When it’s triggered: This is the email that people will get when a customer shares their gift registry from your website via email.

7. Gift Registry Update


When it’s triggered: This is the email that recipients will receive when a gift registry is updated from a customer account on your websites. Recipients for these messages are determined while the customer is performing the update.

8. Invoice Update


When it’s triggered: This is the email that a registered customer of your website will receive if the details of their invoice(s) are edited from the Magento backend.

9. Invoice Update for Guest


When it’s triggered: This is the email that a guest customer will receive if the details of their invoice(s) are edited from the Magento backend.

10. New Credit Memo


When it’s triggered: This is the email that a registered customer of your website will receive if a new credit memo is created under their account.

11. New Credit Memo for Guest


When it’s triggered: This is the email that a guest customer will receive if a new credit memo is created under their account.

12. New Invoice


When it’s triggered: This is the email that a registered customer of your website will receive when a new invoice is created for them.

13. New Invoice for Guest


When it’s triggered: This is the email that a guest customer will receive when a new invoice is created for them.

14. New Order


When it’s triggered: This is the email that a registered customer of your website will receive when a new order is placed on their account.

15. New Order for Guest


When it’s triggered: This is the email that a guest customer will receive when a new order is placed on your website.

16. New RMA


When it’s triggered: This is the email that a registered customer of your website will receive when they have requested an RMA (Return Merchandise Authorization). The email will indicate that their return has been received and is being reviewed.

17. New RMA for Guest


When it’s triggered: This is the email that a guest customer will receive when they have requested an RMA. The email will indicate that their return has been received and is being reviewed.

18. New Shipment


When it’s triggered: This is the email that a logged in customer will receive when a new shipment is created against an order.

19. New Shipment for Guest


When it’s triggered: This is the email that a guest customer will receive when a new shipment is created against an order.

20. New Account


When it’s triggered: This is the email that a new customer will receive when they have created an account on your website. This email will provide the new user with their account details.

21.New Account Confirmation Key


When it’s triggered: This is the email that a new customer will receive if you have enabled the need for a new customer to confirm the creation of their account.

22. New Account Confirmed


When it’s triggered: This is the email a new customer will receive once they have confirmed the creation of their new account.

23. Newsletter Subscription Confirmation


When it’s triggered: This is the email that a customer will receive if you have enabled the need for that customer to confirm the subscription to your newsletter.

24. Newsletter Subscription Success


When it’s triggered: This is the email that a customer will receive when they have successfully subscribed to your newsletter whether or not confirmation was required.

25. Newsletter Unsubscribe Success


When it’s triggered: This is the email that a customer will receive when they have successfully unsubscribed from your newsletter.

26. Order Update


When it’s triggered: This is the email your customer will receive is an order needs to be updated in any way. The email will contain a link to the customers order on your website as well as the details of the update.

27. Order Update for Guest


When it’s triggered: This is the email your customer will receive is an order needs to be updated in any way. The email will contain the details of the update.

28. RMA Admin Comments


When it’s triggered: This is the email your customer will receive if the administrator updates the comments on an RMA in the Magento backend. The email will contain a link to their account profile, and the admin comments for the RMA.

29. RMA Admin Comments for Guest


When it’s triggered: This is the email your guest customers will receive if the administrator updates the comments on an RMA in the Magento backend. The email will contain information about the order that the RMA is being processed against, and contain information for further discussion.

30. Remind Password


When it’s triggered: This is the email sent to a customer if they need to be reminded of their password.

31. Rewards Points Balance Update


When it’s triggered: This is an email sent to customers reminding them of their current inventory of rewards points. This action is configurable in the Magento backend for automated email updates.

32. Rewards Points Expiry Warning


When it’s triggered: This is an email sent to customers reminding them of when their current inventory of rewards points is set to expire. This action is configurable in the Magento backend for automated email warnings.

33. Send Product to a Friend


When it’s triggered: This is the format of the email sent to a specified recipient when a customer/potential customer emails a product to a friend from your website via email.

34. Share Wish List


When it’s triggered: This is the email sent if one of your customers shares their wish-list with others.

35. Shipment Update


When it’s triggered: This is the email that a registered customer of your website will receive when an order is complete and the item is shipped.

36. Shipment Update for Guest


When it’s triggered:This is the email that a registered customer of your website will receive when an order is complete and the item is shipped.

37. Store Credit Update


When it’s triggered: This is the email that a customer receives when any updates are made to their existing store credit(s).

Transactional Emails: Real-Time Responses

As you can see these transactional emails cover a wide variety of actions within Magento and can work wonders to provide your customers with real-time responses, confirmations and information. The best part is that the majority of these emails are configured in Magento right out of the box, so there is very little setup work required to trigger these emails. It is all very simple, and the emails can even be easily reconfigured in the Magento backend if some customization is required.

So there you have it! Your comprehensive list of the Magento transactional emails and their designs. Again, if you’re looking to take this information on the go, download our ebook version of this post here, or click the button below to access it.





Download ebook: Magento Transactional Emails