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Magento Certified Solution Specialist (MCSS) Study Guide

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It’s official! I am now a Magento Certified Solution Specialist! In honour of achieving this accomplishment, I would like to share with you the study guide I created for the examination.

I know what you’re thinking, “Magento provides exam-takers with a study guide!”. What you may not know is that their study guide contains questions that you still have to research to answer! The Demac study guide, has everything you need to know already researched for you. Demac and I are here to help make your examination as easy as possible, so you can make your eCommerce expertise official and become a Specialist too. Eliminate the pain of test taking with our complete Magento Certified Solutions Specialist Study Guide!


This post alone will not guarantee you will get a passing score. This is only meant as an additional
resource when studying for this exam. Having real experience with Magento
will give you the rest of the studying that you need.

Magento Certified Solution Specialist Exam

Content Area 1: eCommerce
Content Area 2: Magento Architecture
Content Area 3: Elements of a Magento Commerce Site
3.1 Catalog
3.2 Shopping Cart
3.3 Payment
3.4 Shipping
3.5 Checkout (features, flow, taxes)
3.6 Order Processing (order management, fulfillment, order statuses)
3.7 Cookies
3.8 Security
3.9 Extensions
3.10 Customization
3.11 Customers (segments, groups)
3.12 Promotions and Pricing Rules
3.13 Import/export (of customers, orders, products)
Content Area 4: Application of Knowledge to Business Goals

Content Area 1: eCommerce

What is the difference between Omni Channel and multichannel retailing?

How can you set up a product catalog for best search results, taking into account issues of duplicate content, meta content, meta title, keyword search terms in product description, attribute weight, and so on?

What is a “canonical link element”?

What “social merchandising” techniques and tools are used in commerce?

When is SSL required when transacting data online?

What is PA-DSS? When should PA-DSS be applied?

  • Payment Application Data Security Standard
  • PA-DSS was implemented in an effort to provide the definitive data standard for software vendors that develop payment applications
  • This should be applied on any site that is utilizing payment applications
  • What is the process for getting a site certified as PCI-compliant?

    What are best practices for protecting commerce user data?

    What are the best usability practices when building an online catalog and checkout system?

    What are the main characteristics of Agile and Waterfall development methodologies?



    What are SMART requirements?

    Content Area 2: Magento Architecture

    What are the unique advantages of Magento MVC architecture when building a site?

    What are the two methods available in the Magento Admin (in the System section) to change the design of a site?

    How can you change the layout of catalog pages using Magento Admin functionality?

    How is product data constructed in Magento (product attributes, inventory, price, images, etc.)?

    • Attributes
    • Categories
    • Inventory
    • Pricing
    • Images
    • Product Associations
    • Designs
    • Website Associations
    • Product Reviews
    • Product Tags

    When does product inventory change (decrease) during the ordering process

    How can an administrator control the inventory change?

    What is RMA in Magento and what are the RMA types?

  • Return Merchandise Authorization
  • Resolution
    • Exchange
    • Refund
    • Store Credit
  • Reason to Return
    • Exchange
    • Wrong Color
    • Wrong Size
    • Out of Service

    What are the required attributes for creating a CMS page using Magento Admin functionality?

    What is the process for creating a product, and what catalog data is used in this process?

    How is the price defined for a product and what methods are available for changing product price using Magento Admin functionality?

    What are main differences in Magento indexing between Magento Community Edition 1.8 and Enterprise Edition 1.13?

    What marketing and merchandising features are available only in Magento Enterprise Edition?

    What payment methods and payment functionality are available only in Magento Enterprise Edition?

  • Payment Bridge

  • CoD

  • Content Area 3: Elements of a Magento Commerce Site

    3.1 Catalog

    What are the different product types in Magento Enterprise Edition?

    What are the minimum attributes to create a simple product?

    What is the product “ Attributes Set” used for in Magento? Can you have different product types using the same Attributes Set?

    What is the process of creating layered navigation (including category creation and attributes, product attribute types, and product-category associations)?

    What are the different ways in which an Admin user can update product inventory?

    How can you display associated products in the cart and on the product page?

    How can you create page redirects for specific search requests?

    Can a customer submit a JPG image with a product review?

    How can you display a telephone number in a page footer using Admin functionality?

    Which Magento feature can be used to display different content (example: CMS banner) depending on customer playgroup?

    3.2 Shopping Cart

    How can you create a product discount to have it automatically added in the shopping cart?

    What are the different product or order price discount options available in the shopping cart in Magento Enterprise Edition?

    Can guest customers place orders?

    Can shopping cart products be shared among different websites?

    What are the different shopping cart promotion types, and how can shoppers apply them as discounts?

    How does the persistent shopping cart option work in Magento?

    Does Magento Enterprise Edition functionality allow merchants to contact shoppers about their abandoned shopping carts?

    3.3 Payment

    What are the different payment types available in Magento EE v. 1.13?

    What is Magento Secure Payment Bridge?

    Does Magento save credit card numbers in the database when the Authorize.Net payment method is used?

    For what product types can the Magento Recurring Profile be enabled

    Where can the PayPal Express payment method be used on a Magento site (on which pages)?

    What is the difference between the Authorize Only and Authorize and Capture payment actions?

    3.4 Shipping (My Account, Wishlist)

    Can a storefront customer select a delivery date when placing an order with the table rates shipping option?

    What shipping methods are available natively in Magento Enterprise Edition?

    What shipping option attributes are available for a customer when placing an order?

    How is the shipping cost calculated for the DHL and table rates methods?

    How can a customer account password be changed by a customer or an Admin user?

    Can customers share their wish lists with friends?

    Can a customer print an order invoice from the My Account section?

    3.5 Checkout (features, flow, taxes)

    What product types do not require any shipping cost?

    Can a customer apply a coupon on the order review page?

    Is it possible to change product qty during checkout, on the order review page?

    What is a gift certificate, and how can it be used?

    3.6 Order Processing (order management, fulfillment, order statuses)

    When an order is saved in the Magento database, what triggers a confirmation email to a customer who pays using PayPal Express? (Logging in to the PayPal account? Clicking the Checkout button? Clicking the Purchase button?)

    When editing a pending order, what order data can be changed?

    What are the different order statuses available in Magento and how can they be managed by a store owner?

    What are the different methods of creating an order in Magento: One Page Checkout, Multiple Addresses Checkout, Backend Create Order, Web Services API, Order Import, Other?

    Does Magento native logic allow for partial shipment or partial payment of an order, and if so, what are the conditions for using this functionality?

    3.7 Cookies

    How are cookies used in Magento?

    What customer’s data is saved in cookies, and how is it used in the storefront using Magento native functionality?

    3.8 Security

    What are three major security features in native Magento EE v. 1.13?

    What is the data encryption, hashing key management method used in Magento EE v. 1.13?

    3.9 Extensions

    Where can a merchant find Magento extensions?

    What are the two ways of installing an extension in Magento?

    How can a Magento Admin user disable an extension using Admin functionality?

    3.10 Customization

    Does a layout change of a category page from one column to three columns require a customization?

    Which of the following changes requires a code customization: Displaying a banner in the page content area, changing a footer link, changing a product page layout from one column to two columns?

    Does creating a product price attribute require a customization or can this be achieved using native Magento functionality?

    Could you create a “How did you hear about us?” customer attribute to collect customer data during purchase and export it to a CSV file using Magento native functionality, or would that require a code customization?

    3.11 Customers (segments, groups)

    How can customer groups be used in assigning discounts?

    What are the differences between customer segments and customer groups?

    Using Magento Enterprise Edition native functionality, how could you display a personalized banner targeted to customers who match specific conditions?

    3.12 Promotions and Pricing Rules

    How can product attributes be used when creating shopping cart discounts?

    How is shopping cart coupon code use tracked with Magento native logic?

    What are the three common methods of creating product price discounts?

    How could you create a product price discount and display a related ” on sale” banner on listing pages using Magento Enterprise Edition functionality?

    3.13 Import/Export (of customers, orders, products)

    What customer and product data can be imported and exported using Magento native logic?

    What is the process of creating a product in Magento using product import functionality?

    What product types can be created in Magento Enterprise Edition v. 1.13 using product import functionality?

    Can you add an image to a product using Magento product import functionality?

    Content Area 4: Application of Knowledge to Business Goals

    A customer wants to display a CMS block on category pages. What would be the most efficient way to implement that?

    Given a merchant’s need to have a Magento Enterprise Edition deployment certified against PCI standards, what payment methods would you recommend as the easiest technical solution to satisfy PCI requirements?

    • PayPal Payment Solutions
    • Payment Bridge
    • Ogone Direct Link
    • PSi Gate
    • Sage Pay Direct
    • Braintree
    • Worldpay
    • First Data Global Gateway Web Service API
    • Paybox Direct
    • eWAY Direct
    • Cybersource (SOAP Toolkit)
    • Ogone
    • Payone Direct Debit
    • DIBS Payment Services

    A customer wants the ability to preview product information pages in the production environment before making them live. What Magento Enterprise Edition module would you recommend to satisfy this need?

    A merchant uses a Magento system, along with other online interfaces, as part of a multichannel business, and the merchant uses a business intelligence application to aggregate data from all these systems. What native features would allow the merchant to integrate Magento with this application?

    You have the tools

    You now have to tools to take the Magento Certified Solution Specialist exam! I encourage you to utilize our study guide, put it to use, and share with all interested parties! If you’re interested in downloading a copy of this content in an easy to use pdf for your reference later offline, click on the button above. Please comment below if you need any clarifications or spot an error in the guide. Good luck and happy studying!

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