Infographic:
Offline Journey Understanding How to Facilitate a Customer’s

It’s no secret that customer service is key to sustaining business and stimulating growth. Often overlooked is the connection between eCommerce and customer service via telephone. According to this infographic by Response Tap, 61% of consumers find it very important to be able to call a the business during the purchase process; furthermore, Response Tap’s latest study revealed that 52% of marketers say they don’t have a complete view of how their on and offline marketing activities. Have a look at the Infographic below to Understand How to Facilitate a Customer’s Offline Journey

Infographic-Off-The-Grid

Source: Response Tap

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  • 61% consumers find it very important to be able to call the business during purchase. Tweet This!
  • 65% of businesses consider phone calls their highest quality lead source. Tweet This!
  • 70% of mobile searches used click to call to connect with a business directly. Tweet This!