Infographic: How to Provide Customer Service Online

The golden rule in customer service is, “The customer is always right”. Customer service is vital to the existence of any business. In fact, according to Salesforce.com, 9 out of 10 customers expect to receive consistent service across all communication channels. So how do you provide excellent customer service in eCommerce? Easy! Today’s infographic explains.

Source: Visual.ly

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  • 9 out of 10 customers expect to receive consistent experience over all channels. Tweet This!
  • 78% of customers believe that social media will be the next tier of customer service. Tweet This!
  • Customers are less likely to buy from companies that don’t answer social media complaints. Tweet This!