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Offline Journey Understanding How to Facilitate a Customer’s

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Ecommerce Infographics

It’s no secret that customer service is key to sustaining business and stimulating growth. Often overlooked is the connection between eCommerce and customer service via telephone. According to this infographic by Response Tap, 61% of consumers find it very important to be able to call a the business during the purchase process; furthermore, Response Tap’s latest study revealed that 52% of marketers say they don’t have a complete view of how their on and offline marketing activities. Have a look at the Infographic below to Understand How to Facilitate a Customer’s Offline Journey


Source: Response Tap

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