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Infographic: How to Provide Customer Service Online

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Ecommerce Infographics

The golden rule in customer service is, “The customer is always right”. Customer service is vital to the existence of any business. In fact, according to, 9 out of 10 customers expect to receive consistent service across all communication channels. So how do you provide excellent customer service in eCommerce? Easy! Today’s infographic explains.


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  • 9 out of 10 customers expect to receive consistent experience over all channels. Tweet This!
  • 78% of customers believe that social media will be the next tier of customer service. Tweet This!
  • Customers are less likely to buy from companies that don’t answer social media complaints. Tweet This!
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