eCommerce businesses are quickly learning that online customer service is vital to the success of their business. According to this week’s Infographic, customers who leave your site with an unhappy shopping experience are two times more likely to share their bad experiences. Plus it can cost merchants up to 7 times more to acquire new customers than it is to retain existing ones. Customer service can quickly dictate how well your eCommerce business performs. Learn more about consumer expectations in the online marketplace.
Source: Invesp Consulting