How Important is Customer Service For Online Shoppers?

eCommerce businesses are quickly learning that online customer service is vital to the success of their business. According to this week’s Infographic, customers who leave your site with an unhappy shopping experience are two times more likely to share their bad experiences. Plus it can cost merchants up to 7 times more to acquire new customers than it is to retain existing ones. Customer service can quickly dictate how well your eCommerce business performs. Learn more about consumer expectations in the online marketplace.


Source: Invesp Consulting

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  • 83% of online shoppers need support to complete a purchase. Tweet This!
  • 89% of consumers stop shopping at online stores after experiencing poor customer service. Tweet This!
  • It costs 7 times more to attract a new customer than to retain an existing customer. Tweet This!