Magento comes pre-loaded with a wide range of transactional email templates. These emails are triggered by a variety of actions that can occur on a Magento website. These actions can be anything from a new order being placed on your online store to RMA (Return Merchandise Authorization) comments for registered and guest customers respectively. Unfortunately, there isn’t much documentation out there on the various transactional emails in Magento, so we thought we’d create a blog post (and an ebook!) to help our fellow merchants out! We’ve curated about 95% of the transactional email possibilities within Magento (the items excluded were some minor administrative emails that very rarely get triggered) to showcase what they look like and how they’re triggered. Enjoy!
For convenience, we’ve put all the Magento Transactional Emails in one ebook, that is available to download for free. To access it, simply click here or the button below:
Here is a list of all the transactional emails available in Magento (with the exception of a few administrative emails). Click each link below to see the standard design template of each email, and find out how the email is triggered:
When it’s triggered: This is the email that an administrator of your Magento backend will receive if they have forgotten their password. The email contains the proper links for an administrator to change their password.
When it’s triggered: This is the email that a customer will receive if they have clicked on the “forgot password?” link when logging into your website. The email contains the proper links for the customer to change their password.
When it’s triggered: This is the email that recipients will receive when a gift registry is updated from a customer account on your websites. Recipients for these messages are determined while the customer is performing the update.
When it’s triggered: This is the email that a registered customer of your website will receive when they have requested an RMA (Return Merchandise Authorization). The email will indicate that their return has been received and is being reviewed.
When it’s triggered: This is the email your customer will receive is an order needs to be updated in any way. The email will contain a link to the customers order on your website as well as the details of the update.
When it’s triggered: This is the email your customer will receive if the administrator updates the comments on an RMA in the Magento backend. The email will contain a link to their account profile, and the admin comments for the RMA.
When it’s triggered: This is the email your guest customers will receive if the administrator updates the comments on an RMA in the Magento backend. The email will contain information about the order that the RMA is being processed against, and contain information for further discussion.
When it’s triggered: This is an email sent to customers reminding them of when their current inventory of rewards points is set to expire. This action is configurable in the Magento backend for automated email warnings.
When it’s triggered: This is the email that a customer receives when any updates are made to their existing store credit(s).
Transactional Emails: Real-Time Responses
As you can see these transactional emails cover a widevariety of actions within Magento and can work wonders to provide your customers with real-time responses, confirmations and information. The best part is that the majority of these emails are configured in Magento right out of the box, so there is very little setup work required to trigger these emails. It is all very simple, and the emails can even be easily reconfigured in the Magento backend if some customization is required.
So there you have it! Your comprehensive list of the Magento transactional emails and their designs. Again, if you’re looking to take this information on the go, download our ebook version of this post here, or click the button below to access it.